1. Cleaning Mate strives to achieve 100% customer satisfaction and will endeavor to resolve the problem quickly and efficiently. If a service has been proven to not have been completed to an acceptable standard and Cleaning Mate agrees to rectify the issue (at its discretion), the customer may be offered any of the following as deemed appropriate by Cleaning Mate:
A partial or full refund;
Re-supply of the Service without charge;
Such other remedy as deemed appropriate by Cleaning Mate.
2. If the customer is dissatisfied for any reason with the service/s provided, their complaint or concerns must be submitted to our complaints department within 5 days of the completion of the job.
3. Any complaints should be sent to [email protected] with a description of the problem;job completion certificate as well as photographs that clearly show what the issue is so we can resolve it.